General terms & conditions

Online orders are not processed on weekends or after 4pm on weekdays, please allow up to 3-5 business days for your order to be processed. 

Your order does not get processed by the amount of days you have chosen for shipping.

All returns or exchanges must take place within 30 days of purchase. Items must be unwashed with tags in tact.

Absolutely NO returns or exchanges on customized product.

No returns or exchanges will be accepted at the stadium on game days.

Returns/exchanges can be made at our downtown shop. 

Returns and exchanges can be made up until October 27th with tags intact, unwashed/unworn and receipt present. Gift receipts will be refunded as store credit only.

Starting October 28th, ALL SALES ARE FINAL.

Store hours vary please call (513) 977-6335 to check store hours.

If you would like to ship any items back for a return please contact:


*FC Cincinnati is not responsible for any items damaged, lost or stolen during transit* 

 All transit questions/inquiries can be sent to USPS Customer service.