General terms & conditions

Online orders are not processed on weekends or after 4pm on weekdays, please allow up to 3-5 business days for your order to be processed. 

Your order does not get processed by the amount of days you have chosen for shipping.

Absolutely NO returns or exchanges on customized product.

No returns or exchanges will be accepted at the stadium on game days.

ALL SALES ARE FINAL. NO EXCHANGES OR RETURNS.

 

Store hours vary please call (513) 977-6335 to check store hours.

If you would like to ship any items back for a return please contact: merchandise@fccincinnati.com

 

*FC Cincinnati is not responsible for any items damaged, lost or stolen during transit* 

 All transit questions/inquiries can be sent to USPS Customer service.